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Authentic Leadership, Birdseed and Droopy Plants…
Authentic Leadership, Birdseed and Droopy Plants…
As many of my followers know, I’m a huge advocate of Authentic Leadership and confess to being on a bit of a mission to show people this is not the fluffy-bunny, touchy-feely (or indeed any other double-barrelled) approach, it may appear.
One area of Authentic Leadership came to mind the other day, when I experienced problems with purchases I was making from two businesses. The leadership area in question was that of ‘Taking Ownership For Your Mistakes’.
I’m an avid gardener and I recently purchased some plants from a mail order company. I’d ordered from them before and was always happy with the quality of their plants. On this occasion however, the plants I received were in very poor condition and were clearly ready for the great compost bin in the sky.
My second purchase involved an order of bird seed from a local business (Yes, it’s a Rock n’ Roll lifestyle up north!). Unfortunately, I was delivered the wrong kind of seeds (No, I won’t go into detail, as the excitement could prove fatal!).
So what’s the link? Well, on the first occasion the business owner took time to find out what the problem was before quickly offering various solutions to my problem – i.e. refund, replacement plants, alternative plants – and a huge apology for not getting this right first time. I opted for replacement plants and remain a very happy customer, already planning my next order from them.
The bird food supplier however, proceeded to maintain they’d ordered the right food, making excuses even after they’d checked their order book and seen their mistake. They were then reluctant to take back the stock, saying they couldn’t return it to their supplier. The result? I ended the call and immediately began looking for a new supplier online – not something I take lightly, as an advocate of supporting local small businesses.
So, the moral of the story…. We’re all human and we all make mistakes, but it’s actually how we deal with things when they go wrong – rather than when they’re going well – that really gives a true measure of our, and our organisation or business’ worth.
If you would like to develop your leadership skills, check out our Effective People Management Programme. We will show you how to build skills and confidence to get the best out of yourself and your teams. Practical and down-to-earth, with NO HOMEWORK, our training will help you find the authentic leader in yourself.
Click HERE to find out more and book your place now.
Tel: 07714 855757 or email: [email protected]
Karen Amos is an executive coach and Director and founder of BrightBird Coaching & Training. She supports business owners and managers to get the best out of themselves and their teams. She brings a down-to-earth approach to improving working lives through better leadership, communication and working relationships.
Challenge or opportunity? You decide...
Challenge or opportunity? You decide...
By Karen Amos
As a small business owner, I don’t always have the luxury of lots of spare capacity or fall-backs when things quickly change. Such a thing happened recently when one of my support team decided to take up a new job opportunity. Whilst I’m gutted to be losing a key support, I do understand their reasons for moving on and wish them every success. Inevitably though, this still caused pressures within my business.
After my initial OMG moment, feeling like I should be a model for a Munch painting, I remembered what I did for a living, gave myself a shake and put my coaching hat on. This helped me to re-frame the situation and ask myself:
Is there another way to see this?
It was hard not to focus solely on the multitude of upcoming challenges - our brains are wired to concentrate on perceived dangers, so that's our default setting. Once I'd named what was going on, there were also many positive opportunities for my business that I might otherwise not considered. These included building future capacity, re-prioritising my offer to clients, revisiting my pricing policy and many others. It’s easy to just go with the flow, particularly when things are going well, rather than giving things a bit of a shake up. Let’s face it, who doesn’t like a bit of comfort zone now and again - again, we can thank our brain for this - keeping us out of danger and seeking safety.
It's so easy for businesses and organisations to just grow organically in response to our market or circumstances, in good times and bad, but now and again we need a good reason to go back to the drawing board.
I would just like to add this isn’t about being all Pollyanna about things. As a slightly grumpy, middle-aged Yorkshire woman, Pollyanna isn’t my default setting I can assure you! As good old Tony Robbins says, ‘There’s no point standing in the garden chanting “There are no weeds, there are no weeds” when you’re surrounded by freaking weeds! The only thing that will help is to roll up your sleeves and pull them up!’
So let’s start to see the challenges as practical opportunities for change and getting out of our comfort zone and make the most of things!
If you’re struggling with a challenge or change, ask yourself the following coaching questions:
- What are the opportunities, or positives in this challenge?
- Is there a way to slow things down a little to create some thinking space?
- If so, what are the priority things and what can I put down?
- If I was starting from scratch here, what would I choose to do?
Have you turned a challenge into an opportunity recently? Let’s share the positive mindset!
If you’d like to find out how our 1-to-1 and team coaching programmes and training can help you get ‘unstuck’ and move forward this year…
Check out our website: www.bright-bird.co.uk
Call us: 07714 855757
or click HERE to book in a short, no-obligation chat
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports leaders and managers to get the best out of themselves and their teams. She brings a down-to-earth, practical approach to improving working lives through better leadership, communication and working relationships.
Feeling overloaded? The solution might not be less work...
Feeling overloaded? The solution might not be less work...
By Karen Amos
I’ve just had a couple of interesting sessions with clients, exploring how to create capacity within their organisation and their life in general. Many of us know the feeling of being up to, if not over capacity and the stress, pressure and often anxiety this brings. It’s almost a fact of modern working life - that feeling there’s just no wriggle room and that you daren’t even think about what happens if one more thing goes wrong, or there’s a bout of sickness or a resignation.
I’m a coach not a magician, so I can’t manifest time that doesn’t exist – although it wouldn’t be a bad superpower would it? What I can do often feels a little magical though in the turn-around it brings people, but there’s no woo-woo involved – I simply help my clients find clarity.
Often when I start working with clients, particularly around any ‘Time Management’ type issues, they expect me to do the usual, ‘Prioritise your tasks… delegate…, etc., etc.’ There's very much a time and a place for these tools and I frequently use these along with other time management techniques, this usually isn’t my starting point.
The fact is that most time management issues stem from a mindset issue. This is a kind of good news/bad news situation though.
The bad news is that this means the root of the problem lies with how you view it, so no blaming other people for your problems. You know, the whole, 'My boss is so mean to me' routine. A bit harder to do when you're self-employed mind.
The good news is that simply changing how we think, can completely transform our situation.
When I work with my clients, we look at what’s going on… then look at what’s REALLY going on! That’s the key to coaching – getting right down to the root cause of the problem. We often find this too difficult to do on our own, as we’re viewing the world through a filter of our emotions, values, experiences and expectations. A good coach will help you work out exactly what your pressure points are and also your priority outcomes. (Hint – we often confuse activity with outcomes and these really, really are not the same thing!)
One of the questions I often ask my clients is:
What would change if you accept the fact there will always be too much to do in any given day/ week/ month/ year?
Along with:
What would you do differently if you believed your wellbeing and happiness was just as important as everyone else’s?
By asking these types of questions, I can bring a fresh pair of eyes for my clients, helping them make decisions and create the space they need to work on the stuff that really counts. So to paraphrase that paragon of Stoic philosophy, Marcus Aurelius, the difficulty is often not what's going on around us, but our response to this.
If you'd like to find out how our 1-to-1 coaching programmes can help you get 'unstuck' and move forward this year...
Call us: 07714 855757
or click HERE to book in a short, no-obligation chat
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports leaders and managers to get the best out of themselves and their teams. She brings a down-to-earth, practical approach to improving working lives through better leadership, communication and working relationships.
Wrestling the shark - getting to grips with the unknown...
Wrestling the shark – coaching questions to help you get to grips with the unknown…
By Karen Amos
I’ve just been reading an article about Great White Sharks in Scotland (Spoiler – there are some, but not many, so you’re more likely to die of hypothermia!). As it does, my mind went on a little meander, taking me back to watching the film Jaws for the first time as a kid. I wasn’t old enough to watch it at the cinema, but later watched when it aired on TV in 1981. The rest of my family was out and I remember my Mum asking if I really wanted to watch it on my own. She knew I wasn’t a fan of scary stuff, having been traumatised by the daleks and a pantomime of Beauty and the Beast years before. (I know, it’s not exactly the exorcist, but I’m a horror lightweight OK!)
The article vividly brought back the suspense in the lead up of the film. The tension, anxiety and fear. The glimpses, the terror of the characters and of course, the music. This was going to be horrific – should I be watching it alone?
Then we finally had the reveal and saw the shark in all its terrifying monstrousness… erm, no… I remember laughing out loud. Special effects weren’t exactly enhanced in those days and Steven Spielberg definitely got the hang of it later, but the sight of the obviously latex shark just took the scariness out of everything. From that point on I just buckled in for the ride and enjoyed the rest of the film as a bit of a comedy adventure.
This lead me on another little meander to think about how I use this technique in my coaching to help clients with change. No, I don’t make them swim with great whites (although perhaps there’s a business opportunity in there somewhere…), but the process is the same. Simply, that…
We fear what we can’t see.
Fear is disabling. We’re all familiar with the ‘fight or flight’ adrenaline response to danger, but there’s actually another, less well-quoted response that’s equally as powerful. That’s Freeze.
For this response, think rabbit in the headlights. The rabbit knows the danger is coming and even though it’s naturally built to flee, it just can’t get its muscles to move. We often have the same response in life and the causes and effects can be quite insidious. Usually the cause is nothing so obvious as a shark attack, or a car about to run us over – it’s the stuff lurking in our subconscious. It’s there, we’re largely unaware of it – but it’s controlling our every action, thought, emotion and decision.
This stuff includes fear – particularly fear of failure, or of being judged. Other things can be good old imposter syndrome, or a past negative experience that we subconsciously don’t want to repeat. The problem is that we’re often completely unaware on a conscious level of what’s actually going on and berate ourselves for not driving forward in the way we would like.
My wonderful coach supervisor has a phrase to sum this up perfectly…
‘Let’s identify it – let’s name it – then we can control it.’
If you find yourself procrastinating, or tinkering around the edges of a task or project, this could be the root cause. The fact is that once we name the thing that’s causing the problem, we find, just like with the latex shark, that it no longer has a hold over us. It’s common for my clients, once they’ve named the issue, to quickly and metaphorically roll up their sleeves and crack on with the task at hand as if there never was a problem.
So as usual, here are some coaching questions to break out of the freeze mode and identify and name what’s really going on.
- What is it about this task/issue that I find so difficult?
- What’s the part I really don’t want to do?
- What am I worried may happen if I do this?
- What are the risks for me here? (NB: risks can be personal/emotional as well as physical or financial)
- Can I relate this situation to something that’s happened to me before?
- What would I be embarrassed to admit about my approach to this?
- What’s ‘unseen’ or uncertain here?
- If there was one thing holding me back, what would it be?
It’s a fact that whilst coaching has a focus on action and goals, often the biggest part of the work is around the reality check of ‘What’s REALLY going on here’. The fears, anxieties and general horrible imaginings that hold us back from getting what we really want. Do remember that these are also questions you can use to help someone else who seems ‘stuck’ too, whether you’re a manager, a colleague, or just a friend.
If you’d like to find out how our 1-to-1 coaching programmes can help you get ‘unstuck’ and move forward this year..
Call us: 07714 855757
or click HERE to book in a short, no-obligation chat
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports leaders and managers to get the best out of themselves and their teams. She brings a down-to-earth, practical approach to improving working lives through better leadership, communication and working relationships.
Wrestling the shark - getting to grips with the unknown
Overwhelmed with work? Treat your to-do list as if you were going on holiday...
Overwhelmed with work? Treat your to-do list as if you were going on holiday...
By Karen Amos
Is your workload stressing you out right now?
If so, I’d say you’re in good company. So many people are saying they’ve too much to do and not enough time to do it in. On top of this, there’s the added pressure of the summer holidays. Of course, this is doubly significant for those working in education with end of term looming – but it also applies to anyone who has a break booked, but doubts whether they’ll make it in one piece due to the amount tasks they’re facing.
So before we look at what we can do to manage this, let’s do a quick reality check (Magic wands and wishful thinking are very nice, but some things are just fact – albeit slightly uncomfortable ones!).
FACT #1 – There will always be too much work and too many things to do in any given day, week, month, eternity…
FACT #2 – No matter how motivated, or how good your intentions are, you only have a finite amount of energy. (Sorry to be the bearer of bad news, but you are not a robot!)
FACT #3 – Much of the pressure we feel is artificially created. It comes from other people, or worse still ‘systems’ and cultures, that we leave unquestioned.
FACT #4 – The more tired and stressed you get, the more ineffective and unproductive you become.
OK, so that’s all the doom and gloom stuff, but does that mean we’re all destined for a life of unproductivity and angst? Absolutely not! And the good news is that so much more is in your control than you may believe.
This is why I believe we should take the ‘One week to my holidays’ approach to managing our workload…
So here’s how it usually goes over your last 5 working days:
Day 5 – You’re full of good intentions about how you will clear all those pesky jobs that have lurked on your to-do list all year. That way you can go on holiday with a clear conscience, self-congratulating at all the amazing work you’ve smashed this week…
Day 4 – You’ve tripled the length of said to-do list, but haven’t actually done a single thing, other than fire-fighting more tasks that weren’t even on there.
Day 3 – You realise that half of these tasks will take at least a week each, so decide to put them off until after your holidays (or even next year!).
Day 2 – You’ve ditched 80% of your original tasks and are now prioritising the the things that will cause disaster/mayhem/get you the sack if you don’t do them…
Final working day – You’re ditching tasks from that list with abandon (many of which will never find their way back onto it, even though you were convinced were non-negotiables three days ago). You’re becoming slightly delirious and demob-happy and start doing the bare bones of what’s needed and seem to have forgotten about your perfectionist tendencies after all…
Sound familiar? I know it well!
So if those tasks were so important in the first place, why do some become more negotiable/optional the more time-pressures exert themselves?
Usually it’s because they actually weren’t so important. They were wishes, they were unplanned and they were good intentions (and we all know what the road to hell is paved with…).
That’s why we should be grateful for that last-minute panic before our holidays. It helps us shine a light on what’s really important and also what our day is actually filled with.
Here are some coaching questions to help you see your workload in a new light:
1. Realistically, how long will these tasks take me with no distractions?
2. What would I advise the people I line manage if they presented me with this to-do list?
3. What needs to change in order to achieve the more strategic stuff, or the things that will make a difference?
4. What 3 things can I put in place quickly and easily to cut out distractions and fire-fighting?
5. Who are the key people around me who can help me with this?
Hopefully, you’re now able to give yourself permission to take a fresh view of that never-ending to-do list and have a wonderful, restorative holiday!
If you’d like to find out more about our training courses and programmes on time-management, work-life balance and wellbeing please get in touch. We also offer individual and team coaching on leadership and performance matters.
Call us: 07714 855757
or click HERE to book in a short, no-obligation chat
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports leaders and managers to get the best out of themselves and their teams. She brings a down-to-earth, practical approach to improving working lives through better leadership, communication and working relationships.
Your Christmas Coaching Survival Guide...
Your Christmas Coaching Survival Guide…
By Karen Amos
So here it is – my coaching guide to surviving Christmas!
When I say ‘Christmas’, I’m talking about the general Christmas celebrations we have in the UK, not the religious festival. I do feel these are two markedly different things.
So how did it all get so out of control?
There are reports of Christmas being commercialised since the late 1800’s and perhaps even before, so it’s not necessarily a ‘new’ thing. Santa had been illustrated as dressed in red in the mid 1800’s, but Coca Cola famously linked Santa to its brand colours. The reason? It was difficult to sell fizzy drinks in winter! We’re now in the situation where parents take their children to see the Coca Cola truck and ‘ooh’ and ‘aah’ at the spectacle. Well that clearly worked didn’t it?
The 1947 film Miracle on 34th St is basically about the over-commecialisation of Christmas in a store. Did you know that even Rudolph the red-nosed reindeer was invented in 1939 by another department store to sell merchandise?
So, this retail extravaganza really isn’t that new – along with the stress that we associate with the build up.
The evergreen Christmas stress is tough enough without all the financial concerns people are now having. So, if the thought of Christmas is causing you more stress than pleasure, this is the perfect opportunity to do something different and have the Christmas you really want.
I say this as someone who took charge of their Christmas years ago. I got tired of the retail-obsessed, drink-and-eat-all-you-can-fest, so started my own tradition of going to the Cairngorms for Christmas. My husband and I have one low-key ‘Christmas do’ with our family before departing to the Highlands in our campervan. We walk in the snow on Cairngorm summit on Christmas morning, before having an expensive bottle of wine and tapas and other nibbles for Christmas ‘dinner’.
Lots of people say they are jealous of us being able to do this, but they could just as easily do this themselves if they chose. It’s completely in anyone’s gift to change.
But it’s not that easy?
My advice is to think about your absolute ‘must have’s’ for Christmas – what’s really important? It’s unlikely to be a cuddly toy vegetable from a discount supermarket, or a huge credit card bill and a 7-day hangover!
Here’s a great coaching question to take a step out of your usual mindset:
‘If I could do anything I wanted at Christmas – what would I be doing?’
Your ‘dream’ Christmas may not be possible, but often it’s nearer than you think.
Once you’ve answered this question, pick out the elements that make Christmas special for you, what’s given you joy in the past – and also which bits would you gladly bin!
Then work out all the ways, including seemingly impossible ones, to make this happen.
It often helps to do this with someone else, so they can help you find the solutions and work-arounds.
A big fear is that family and friends will be upset or offended if you’re not doing what they want, so remember:
#1 – You can’t control other people – just yourselves.
#2 – There may be ways you can spend time with family and friends, but in a way that still meets your needs.
#3 – Even if some people are disappointed, they’ll get over it! Let’s face it, by new year, Christmas is already a distant memory for most people.
#4 – Stick to your guns if you’re doing something radically different. Once you’ve made the change, it’s much easier in future to continue with this.
This was definitely the case on our first year going to the Cairngorms, but now everyone expects us to do this and it’s no big deal.
If you’re worried about what other people will think, or have some ‘shoulds’ or ‘oughts’, ask yourself ‘who says?’
And what will actually happen if you don’t do it everyone else’s way? The answer is usually ‘not much’.
Another idea for changing things is to give your Christmas a theme – for example, you could hold an ‘eco Christmas’ where you waste as little as possible, or a ‘sharing Christmas’ where everyone pitches in, or even a ‘charity donation Christmas’.
Think about ways you can make this transition:
- Buffees instead of huge meals
- Everyone brings something
- Everyone brings their own glasses
- A Secret Santa where you just buy one present for each member of the family
- Going out for a walk instead of a huge drinking session
- ‘Buying’ a grand day out to be used later in the year, instead of shop-bought gifts – we found our elderly parents would much prefer a special day out, than yet more ‘stuff’ they don’t need!
Just remember – the constant messages we see and hear are designed for one thing – to help businesses part you from your cash.
I have a business too – I get it – and there’s nothing wrong with buying a nice gift for someone. Let’s just do it in a way that makes everyone happy.
What are your top tips for a stress-free Christmas?
Check out our Positive and Productive Wellbeing programme for schools. We offer many more coaching tips and approaches to help you manage your time and stress and build a positive mindset. CLICK HERE to check out our web page for more info, or to book.
Or call us for a no-obligation chat on: 07714 855757
or email: [email protected]
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports leaders and managers to get the best out of themselves and their teams. She brings a down-to-earth, practical approach to improving working lives through better leadership, communication and working relationships.
Your Christmas Coaching Survival Guide...
Tired of playing the bad guy? Why not play yourself instead....?
By Karen Amos
‘I’m not scared of playing the bad guy’.
I hear this phrase so many times on my travels as a coach and I have to confess, I’ve said it myself in the past.
But let’s just unpick this for a moment. Why when we need to give negative feedback, or have a difficult conversation with someone, do we feel we’ve no option but to be the ‘Bad Guy’? Shouldn’t we just be doing what’s right? I know from my own experience that there are many reasons for saying this phrase.
Here are a couple:
1. Fear – Of what the other person might do or say, or of things getting out of control. Sometimes it’s the fear of not being liked.
2. Lack of options – Often I felt low on resources – either of potential solutions to the problem, or lack of interpersonal skills to deal with this.
The worst part of this was for me, I know I’m not a ‘Bad Guy’. I now recognise I’m a good, kind person, who likes to be fair to others and always tries to do the right thing. This is most of us right?
This situation is a good example of where Authenticity pays dividends. What if you didn’t need to be the ‘Bad Guy’ and could instead, get the right result just by being yourself? Sounds good? Just think, less anxiety, sleeping well, knowing you did your best, increased personal responsibility for the other person and less of the ‘blame game’…. The list goes on…..
The secret is to take a coaching approach to giving feedback and difficult conversations. This approach means you’re not there to ‘fix’ the person, but to work collaboratively with them to find a workable solution. The first step is to be clear what you and they want out of the situation and to work together to find the solution.
Yes, I acknowledge there may be occasions where the person concerned refuses to accept their personal responsibility and you’ll have to deal with this accordingly, but from experience these people are in the minority.
By implementing this Authentic Leadership/coaching approach, I've found that raising issues with people more often than not, results in a positive, constructive outcome. I frequently hear examples from my clients where they've been dreading a conversation, but by implementing this approach have had surprisingly positive outcomes. For example, people who have been placed on performance management have still thanked their manager for their support and as a result have addressed and resolved the issues raised.
No-one likes giving negative feedback and certainly no-one likes to receive it, but to know you’ve truly done your best to work with the person to find a positive solution to the problem must surely rest better with you than having had to play the ‘Bad Guy’ again.
If you'd like to find out more about our value for money in-house Managing Difficult Conversations training courses, click here:
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Tel: 07714 855757 or email: [email protected]
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports business owners and managers to get the best out of themselves and their teams. She brings a down-to-earth, practical approach to improving working lives through better leadership, communication and working relationships.
Do you walk the walk, or are you just talk?
Do you walk the walk, or are you just talk?
By Karen Amos
I’ve been feeling challenged recently. What’s new you may ask? The world feels like it’s going to hell in a hand cart and to be honest, it’s hard to know where to direct your outrage.
I guess I’ve been challenged around my values. My ethics. What I stand for. And mainly that many people who say they stand for a certain thing, do nothing of the kind in practice. In fact, they overtly and cynically do just the opposite.
So yes, I’m talking about the current government (I won’t expand, as I don’t even know where to start), but also leadership around the world. Saying one thing – doing another.
But let’s stop a minute in our righteous indignation and look a little closer to home too. Let’s look at hype, at marketing and advertising. Then let’s look at our own and other’s behaviour around us, including in the workplace.
This reminded me of a phrase a work colleague, Ursula Wood of Wellbeing Umbrella used to say:
‘Just because someone says it, does not make it so…’
Indeed.
Talk is cheap and all to frequently nowadays, not challenged either. The fact is we can say anything we like, it’s a free country after all. So I can say I’m actually 21 again. There. Yippee! But I’m not, I’m 54 and no amount of saying it (or wishing for a bit more youthful vitality!) will make me so.
But this is where it all goes wrong. People say they’re ethical, honest, authentic (heaven save us from authentic!), caring, compassionate… of course they do. Who would ever proudly admit to being unethical, dishonest, a liar, a fraud?
The fact is though that unless we consistently back our words up with action – what we do – we are just that, frauds!
It’s an uneasy truth to bear. There are times when I have been that cowardly person, when I’ve been ‘economical with the truth’. Often because I was afraid of the consequences, but that’s by the by; these are the times I reflect upon and am most ashamed of myself. So if we are to be our best selves and leaders, the people we tell everyone we are, and judge others against, we must face up to these realities.
Funnily enough, my inspiration for this post comes not from disingenuous politicians (although they’re not exactly a rare breed, judging by current events), but from the amount of ‘coaching’ purported everywhere and by everyone at the moment. It’s trendy, it’s the thing to have, it’s a requirement and applauded in many sectors, including education.
As a coach, that really should be making my heart sing! So why not?
The problem is that everything appears to be named ‘coaching’ nowadays.
So, instructing, mentoring, advising, teaching, training and plain old directing… all become ‘coaching’ – but they’re not.
They’re also not ‘wrong’ or ‘bad’.
All these approaches have merit in the right situation. I use them all in my own practice. That’s how I give my clients most value.
It is however, vitally important that as a leader for example, if you say you take a coaching approach, you have a good look inwards. Do you actually coach, or are you just directing with a very loaded question? The former hands the control to the person being coached, the latter is a leader who hangs onto the control, but denies or disguises this as something else entirely.
As an example of coaching, here are a few coaching questions to get you started:
- What words would I use to describe myself and my values and against which I judge others?
- What evidence do I have that I practice these consistently?
- Would other people around me agree?
- Are there times my values become less ‘mandatory’ to me?
If you would like to find out more about coaching and how this differs from other approaches, check out our latest FREE Introduction to Coaching webinars.
Or our new Coaching Skills for Managers mini-programme:
Get in touch for a no-obligation chat if you'd like to find out more:
Tel: 07714 855757 or email: [email protected]
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports business owners and managers to get the best out of themselves and their teams. She brings a down-to-earth, practical approach to improving working lives through better leadership, communication and working relationships.
Does your wellbeing strategy add to your stress?
Does your wellbeing strategy add to your stress?
By Karen Amos
Are you working in education? Are you feeling under pressure, stressed, or that your general wellbeing just isn't that great? You probably already know this, but I'll say it anyway - you're not alone. BUT WAIT! Whatever happened to the Education Staff Wellbeing Charter? After all, it was only launched in Autumn 2021 and who doesn't love a new initiative...?
Thinking back to my time in leadership roles in the public sector, the NHS in particular, I can remember that sinking feeling when yet another ‘initiative’ landed on my desk. Not that they were always bad (although to be fair, some were shockers), but I recall that feeling of overwhelm, wondering where and how I could find the resources and time to actually implement this, without dropping another plate.
I’m not going to tell anyone working in education that they have a tough job. That’s like telling a sheep it’s woolly. There’s a degree of acceptance of an education professional's lot in working life – and by this I’m meaning everyone working in education, not just teachers - and to corrupt a song, 'a teacher's lot is not a happy one'. The fact is the statistics make grim reading.
I don’t believe there’s anything to gain in playing misery ‘top trumps’ with other jobs and sectors. This doesn’t get anyone anywhere. Many sectors have huge issues with stress and burnout, each with its own particular issues and education is no exception. The fact is however, that education does rank in the top 4 most stressful occupations in the UK. ¹
So here are some numbers:
- 72% of education professionals described themselves as being ‘stressed’ in 2021 (84% of senior leaders)2
- Unsurprisingly, this was up from an already high 64% in June 20202
- 70% of Education staff (80% of senior leaders) who considered leaving the profession did so due to workload2
- 54% considered leaving due to personal mental health and wellbeing2
I believe this is the tip of the iceberg and that the issue is significantly under-reported for many reasons. If you have time, do check out the links below for more information. (Short pause for you to laugh derisively at the word ‘time’…)
From a leadership view, I see there are two issues with wellbeing in the workplace.
Firstly, there’s an ethical issue. No-one should come to work and be made ill or unhappy. That’s my mantra. I have personal (negative) experience in this area. We can all have a rubbish day from time to time, but if we’re accepting this as the norm, then something’s seriously broken.
Secondly, there’s the financial issue - and let’s face it, this is often the deal-breaker. Few would argue against the ethics of having a healthier workplace and workforce. The difficulty lies in implementing this – either though lack of time and resources, or simply the financial pressures of balancing already stretched budgets.
NB: Whilst there’s also a legal/compliance issue with wellbeing, I’d suggest this comes from a combination of ethical and financial (i.e. costs to the state) issues.
So, if the finances are the clincher, here are a few more stats:
- 50% of all working days lost in the UK in 2020/21 were due to work-related ill health1
- Education is one of the top 3 most stressful sectors in the UK 1
- Poor mental health amongst employees costs £42–45 bn in the UK each year - This includes the costs of absence/presenteeism and turnover3
- The cost of poor mental health to the UK education sector (and public purse) is estimated to be £1.1 – 1.5 bn per year3
- This equates to £1203 - £1585 per education employee per year3
So what to do?
Whilst there’s lots everyone can do to improve wellbeing in education, it’s obvious there is no quick fix and I’ll be writing more extensively on this in future articles. In the meantime however, we should take note of the Education Staff Wellbeing Charter4 , where it states that there are no expectations that ‘managers [will] provide professional wellbeing support for which they have no professional training.' In short - you can't be all things to all people.
Instead, I suggest we should take a holistic view, rather than the traditional sticking-plaster approach. This will take time and starts with building a wellbeing culture. To do that we need to throw away any badges of honour that go with working ridiculous, impossible hours and begin meaningful conversations with those around us. This means we have to be prepared to hear uncomfortable truths. Additionally, it’s now time to check our own personal story - from one that talks about ‘overworked education professionals', to one that says ‘This is not acceptable’ and ‘I deserve more’.
- HSE – Work related stress, anxiety or depression statistics in Great Britain - 2021
- Education Support – Teacher Wellbeing Index - 2021
- Deliotte – Mental Health and Employers – Refreshing the case for investment – Jan 2020
- The Education Staff Wellbeing Charter
If you would like to find out more about BrightBird's online Positive & Productive Wellbeing Programme, click HERE.
Down-to-earth, straight-talking support for you and your team to manage stress, build resilience and time management skills and develop a positive mindset. Delivered at a time and pace to suit you.
For an informal, no-obligation chat about how we can help you, call us on 07714 855757, or email [email protected].
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports education leaders and managers who are feeling the pressure, to get the best out of themselves and their teams. She brings a practical, down-to-earth approach to improving working lives through better leadership, communication and wellbeing.
So you're a coach? That's like a football coach, right?
You’re a coach? That’s like a football coach, right?
By Karen Amos
‘You’re a coach? What, like a football coach?’ This is a regular response when people find out what I do for a living – and to be honest, it’s not a million miles off the mark.
So here’s my latest attempt to de-mystify coaching…
Like a football coach? – Erm, yes, in that a football coach is there to maximise the performance of the players to build a successful team and win matches. A good coach will help players maximise their strengths and recognise and overcome their weak areas.
So not like a football coach? – Well no – in that I don’t shout at people from the edge of a field in the cold and rain! I also rarely wear a tracksuit for my work - Oh, and my knowledge of football is limited to knowing who Kevin Keegan is and that Gary Lineker likes crisps!
Actually the main distinction is that good coaching is all about supporting people to work it out for themselves. This moves us from TELL – to – ASK.
Why not just give people the answer if they don’t know what to do?
Imagine you’re stuck – there’s a problem at work, maybe with a member of your team, or your work-life balance is going down the drain. You meet up with your friend after work and they ask how you are. ‘Terrible,’ you say, ‘The team aren’t meeting their goals and my boss is breathing down my neck and I’m shattered, but nowhere near getting to the bottom of my to-do list.’
‘Ah, you know what you need to do,’ says your friend in their best Harry Enfield impersonation, ‘You need to leave. Give them your notice tomorrow and tell them you’re not putting up with it any more.’
I’m guessing most of us have been on the receiving end of that kind of conversation at some time. Now think about what you feel like receiving this kind of ‘advice’. Listened to and understood? I doubt it. Likely to follow the advice? Usually not – I tend to find myself thinking, ‘what do you know about it?’ or variations on that theme and pull down my mental shutters ready to revel in a bit more self-imposed misery.
So let’s look at the coaching alternative. We don’t tell, we ask. Coaches dig down to what’s really going on – finding the root cause of the issue. Let’s face it, without getting that right, everything else is a sticking plaster solution. We then find out what the person actually does want. When we’re experiencing a painful situation, we’re all really clear on what we don’t want, but often less clear on what we do want. With a clear goal, the person is then able to set out clear actions to achieve that goal.
So in essence, a coach brings a safe space, where people can be heard, in confidence and without judgement, and be supported to find their own way out of any difficulties and build up their own skills and personal resources.
Coaches work with individuals and teams to identify the blocks that are preventing them from moving forward and set out new, positive goals and a vision for the future. They then give support to set out actions to make this a reality.
I’ll post some more soon on techniques I use as a coach and problems coaching can help resolve. In the meantime, next time you’re tempted to just tell someone what to do – why not pause for a moment, listen to them and ask them what they’d like to do instead?
If you would like to find out how BrightBird can help you build your performance and support your teams to remain positive and productive, get in touch for a chat or click HERE to book your no-obligation FREE Discovery coaching session.
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Tel: 07714 855757 or email: [email protected]
Karen Amos is an executive coach and founder of BrightBird Coaching & Training. She supports business owners and managers to get the best out of themselves and their teams. She brings a down-to-earth, practical approach to improving working lives through better leadership, communication and working relationships.